What is Heavenly Match?

Heavenly Match is a service by Muslim Congress for Muslims residing in North America who want to meet their prospective spouse. We offer a safe, secure and discreet environment where you can search for your marriage partner, communicate and Insha Allah find your soul mate. This is open to Muslims regardless of culture, community and sect.

How secure is my data?

We have followed industry standards in securing your data including SSL encryption and administrator supervision throughout the process. If you see any suspicious profiles, have messages that are inappropriate or that you find offensive, please contact HeavenlyMatch@MuslimCongress.org.

Register on Heavenly Match and creating a profile

Why Register?

You need to register to take advantage of the Heavenly Match service. Registering requires you to give us a few personal details, your email address and agreement with our Terms and Conditions and then you can start your search after your profile is approved.

How much do I have to pay to register?

The cost to register is US$ 50.00. This is a one time fee and non-refundable.

How do I register?

Go to Heavenly Match Site, on the homepage and you can fill in the form. Once you have signed-up, you will get an email at your specified email address, which you must follow the instructions in the email to confirm your email address and finish the registration process.

What is a profile page?

The profile page is a summary page about each of our members. It contains a combination of questions including space where you can describe yourself and questions, which have multiple-choice answers. It also contains your photo as well as place for a short video about yourself. You can select what sort of person you are looking for.

How do I create a profile?

After you confirm your email address, you will start the building your profile using a step-by-step wizard. Afterwards you can upload photos and videos to your profile. 

Usernames and Passwords

I have forgotten my username or password. What should I do?

Easy, go to the Heavenly Match homepage and click on 'Forgot Password'. You can enter your email address and we will send you instructions to reset your password.

I think someone has accessed my account. What should I do?

Your password is your way in to Heavenly Match, so do keep it safe! Make sure you protect it by always logging out of your account when you finish using it, and make sure it is not easily guessable. For extra security, you can periodically login and change your password in the Settings page. If you are still worried, or if someone has maliciously accessed your account, drop our administrators an email – HeavenlyMatch@MuslimCongress.org.

My Home Page: Your starting point

What is the My Home page?

When you login, this will be the first page you see. The home page contains notifications and a log of events for your account.

How do I navigate around Heavenly Match?

We have tried to make the site very simple, so you can see 4 tabs on the top – Home, Search, Matches, Messages.

Where is My Profile page?

You can see your profile page by clicking on your name on the top right corner.

 

Photographs and videos

How do I upload a photo/video?

The more information you provide, the better your chance to get a match. Profiles with photographs are more likely to be viewed by other members. You can post up to 5 photographs which can be shown to either all members of Heavenly Match or just those members you want to give access to AFTER the Administrator has approved them. You can do this by uploading a photo and clicking on Private. If someone wants to see your photo they can send you a request, and you can either give them permission to view all your private photos, or not! We recommend this option and suggest you share photos once you have had some contact with the person requesting it. 

Note: If your photo/video does not comply by our policies, the Administrator will deny your upload request. You will promptly be notified via email. Please ensure Islamic Attire for all your photo/video uploads.

Do you screen photographs?

Yes we do. Our administrators diligently check photos uploaded and make sure they comply with our Code Of Conduct.

I want to see someone's private photos. How do I do that?

When you view their profile, click on the private photo. This will send a request to that member. If they grant you access, you will see it on a list on your My Heavenly Match page. You can then see their private photo!

How do I know if someone has requested my photo?

On the My Heavenly Match page you can see whether someone has requested to view your photos or videos. You can accept or reject their request. Even if you accept their request, you are able to remove access at any time.

Communicating with potential matches

So how can I communicate with other members?

You can communicate with your potential match using Messages.

About messages

Messages are like email. You can write messages to each other using Heavenly Match's system using your usernames. You do not have to share email addresses or personal details.

What if someone sends me rude or offensive messages?

At all points on the site, you are able to tell our administrators about any offensive or suspected fraudulent profiles and any messages you receive that are in breach of our Code of Conduct. Just click on the Report Abuse button and give us as much information as you can. Our administrator will investigate and get in touch with you. If necessary they will ban that user.

Search profiles

So how do I find prospective match?

There are so many ways - either go through the list of people who have viewed your profile, see who's online or of course click on the search function.

Tell me more about searching?

Searching is easy! Click on the Search tab and you will be presented with lots of options. You can choose as many or as few of the search criteria, and you will be presented with results from our database. If there is a search you are interested in running often, you can save that search criteria. Next time you can just click on saved searches and run the same search again! Easy!

Code of Conduct: Keeping you safe and secure

Why do you have a Code of Conduct?

We want all members of Heavenly Match to have a successful search and find their match, Insha’Allah. In order to keep the website halal, comfortable and safe, we ask you to abide by the Code of Conduct.

How do I keep myself safe?

Our administrators screen profiles and photos, but they do not read any messages sent between members. If you see a profile that seems suspicious, receive Spam messages or messages in breach of the Code of Conduct, make sure you report it. Our administrators are always on hand to help!

Block people, report abuse and favorites

What is 'Block User'?

If you have received communications from someone and have decided you really cannot bear to hear from them again, you can Block them. This is a virtual restraining order! They will not be able to communicate with you again. If you change your mind, you can remove the block in the "Account Settings" page.

What is Report Abuse?

If you see a profile that seems suspicious, receive Spam messages or messages in breach of the Code of Conduct, please make sure you report it. Our administrators are always on hand on help and may even ban offending users from our site. Please provide as much detail as possible including details of any messages received.

What are favorites?

If you are searching for your matches and you like the look of a profile but you want to get in touch a little later, you can add them to your favorites list. This list is just for your convenience and you can access it from the My Heavenly Match page. You can remove someone from your favorites at any time. The other member will not be told if you add or remove them from your list.

Deactivating your account

I am currently getting to know someone I have met on Heavenly Match and do not want my profile to appear in search results. How do I do this?

You can deactivate your profile in the "Account Settings" page. When you do this, your profile will remain on Heavenly Match, but it will not show up in search results. If you find you want to search for someone again, you can login and make your profile active again!

I am getting married, I want to delete my account!

First, congratulations! If you met your spouse on Heavenly Match make sure you tell us about it. We love to hear your story. In the Account Settings page you can 'delete account permanently'. Once you confirm this we will delete your profile details and your account. We will retain your contact details to tell you about any new exciting services we have. If you wish us to remove your details, then drop us a message!

Privacy and Security

Do you have a privacy policy?

We take your privacy very seriously. Please review our Privacy Policy.

I want to reveal my personal details.

We will not reveal your personal details to other members. If you want to share your details, we recommend you make sure that you start with email first. Please apply common sense and of course follow the Code of Conduct. Keep in mind that once the conversation leaves the boundaries of our website, we are unable to take any action for inappropriate behavior.

Your suggestions and comments: Get in touch

I have ideas, suggestions or want to work with you.

We at Heavenly Match would love to hear from you. Get in touch if you want to have a rant, got some great ideas, want to advertise, want to work with us or for any other reason. Send us a message on HeavenlyMatch@MuslimCongress.org.

I have found bugs on your site.

If you find bugs on our site, please email us at HeavenlyMatch@MuslimCongress.org detailing the issue. Thank you!